Microsoft Lync (formerly Microsoft Office Communicator) offers a great set of communication tool integrations, making it popular with enterprises both large and small (<300).  Unfortunately for many businesses, going beyond Lync Instant Messaging (IM) is proving to be more headache than it’s worth.  According to Jeff Wellemeyer, West IP Communications’…

It may not be official, but if you’ve been suspicious that people in their twenties and younger aren’t picking up their phones, you’re right.  There’s a ton of anecdotal evidence to support this (such as this recent ZDnet article).  I started really thinking about this two years ago when I…