The discussions of the last three posts, while important to all organizations of any size, are probably most important for startups.  The big guys can more easily survive a misstep in these areas. A case in point:  Microsoft has taken a decade to slowly drop in esteem amongst business as…

Yesterday I commented on the ZDnet article What CEOs really want — and how IT can provide it, by Joe McKendrick, and jumped beyond the context of the article for a more literal meaning of  “CEOs Want Customer Intimacy.”  Today I stay within the confines of their context, but also get…